Frequently Asked Questions
 

How and when can I reach you?
 

• You can call us 800-320-9067 from 9:00 AM to 4:30 PM Central Standard Time (CST) or email us at sales@dqredribbon.com

When will my order ship and how much will shipping cost?
 

• We strive to ship all orders within 1-2 business days of receipt of the order. 
• If you anticipate any large quantity requirements, or need special assistance or priority service to meet a special event date, please contact the customer service department before placing your order.
• The shipping cost is calculated based on total weight, shipping destination & method of shipping. 
• If you select expedited shipping, please note shipments will leave the next business day. 

There are items I ordered that are not on my packing list. When will those items ship and will I be charged again for shipping?
 

• Occasionally, an item or items may become temporarily out of stock. In this situation, we ship all available in-stock items and ship the remaining items when they are available. These items will ship as soon as they become available at no additional cost to the customer.
• If an item is discontinued and stock is no longer available, it may be removed from your order and you will be credited.

I have an item noted that it will ship from the factory. When will I receive the item?
 

• These are "Drop Ship" items which are shipped directly from our vendors. Please allow 10-15 business days for these items to be delivered.
  
  
  
  What is your GST/HST number?
   
• Our Canadian GST/HST number is 868742941 RT0001